Ticketing and Box Office
BADGE PICKUP
Hours of Operation:
- Wednesday, September 19th: noon – 10:00 PM
- Thursday, September 20th – Tuesday Sept. 25th: 10:00 AM – 10:00 PM
- Second Half Badges can be picked up starting Sunday Sept 23rd at noon.
*All badge pickups are at Alamo Drafthouse S. Lamar (1120 S. Lamar Blvd.)*
All badge holders may pick up their badges at any of the times listed above. You may only pick up your own badge. No exceptions! Please bring a valid photo ID when picking up your badge.
BOARDING PASS PICK-UP/BOX OFFICE HOURS:
SUPERFAN/VIP badge holders:
- Wednesday Sept 19th-Thursday, Sept. 27th
- 9:30am-midnight for same day shows
- 12:00pm-midnight for next days shows
ALL OTHER badge holders:
- Thursday Sept. 20th– Thursday, Sept. 27th, 9:30am – midnight for same days shows only
*only VIP badge holders will be able to pick up boarding passes for opening night on Wednesday the 19th starting at 12:00pm.
THE RULES
These procedures work for all Fantastic Fest badge holders. However, the system is tiered depending on badge level.
SUPERFAN badge holders may reserve their boarding passes either onsite during the hours listed above or via the online system beginning at noon each day for the next day’s shows (so on Friday starting at noon you can reserve all your shows for Saturday, on Saturday for Sunday, etc.)
FAN*/Press/Industry/Guest/Daytime Only** badge holders may reserve their boarding passes either onsite during the hours listed above or via the online system beginning at 9:30AM each day for that day’s shows.
*a 2nd half badge is a FAN badge that is not activated until Monday so all FAN badge times apply.
** daytime only badges are restricted to shows starting before 5:00PM.
All other badge types may reserve their boarding passes onsite during the hours listed above. Online ticket reservation is not available.
If you pick up tickets for a show and later decide you cannot make it or would rather do something else you HAVE to turn in your ticket no later than 2 hours prior to the film’s start time. Do not flake out without turning your ticket back in. Anyone caught not turning in tickets they don’t use can either have their badge revoked or their access level decreased. Turn your tickets in so that others can use them.
ARCADE
Fantastic Arcade is free to all Fantastic Fest badge holders at all times. Fantastic Arcade is also open to the public - no badges required! It is located at The Highball which is in the same parking lot as the Alamo. No tickets are necessary to go check out the Arcade tournaments, indie games and more!
ONLINE TICKETING SYSTEM
VIP/Fan/Press/Industry/Guest badge holders will be able to reserve their boarding passes online at tix.fantasticfest.com. This is only a reservation process, you must still come to the theater to get the individual boarding passes printed out for your chosen shows. Your boarding pass number will not be assigned until the tickets are printed out at the theater.
Here’s how it works:
- Go online to: tix.fantasticfest.com
- Type in your badge number (the number under the barcode)
- Pick one screening per time slot. ALL SELECTIONS ARE FINAL
- Your boarding passes are now reserved and you know that you are guaranteed a seat for those films. (*see limitations below)
After you have completed your online reservations successfully, go to the box office at Alamo South Lamar anytime during the hours posted above to have your boarding passes printed out. Keep track of all of your boarding passes for the day and when your show’s boarding group is called, proceed to the theater with both your badge and boarding pass. The name on the badge and the boarding pass must match or you will not be allowed into the theater!
Do it all over again tomorrow.
Note: ticketing is still new to many of you, so just a few tips. There is no confirmation page - once you book your tickets and click "click here," it will take you back to the Fantastic Fest homepage and that means you are set! Once you pick up your boarding passes at the box office, you can confirm, but trust the system! It is trust-worthy! Don't click any buttons twice, cool?
If once you go online to book tickets, it looks like there are no open screenings in any given timeslot, don't panic! It's probably because someone did not take our above advice and did click a button twice. Just go to the box office that morning and we'll get you into a screening.
WE ARE WATCHING YOU!
The system, both online and onsite, will not prevent you from picking up multiple sets of tickets to a timeslot or a day. Why are we telling you this?? Well, because we intentionally set up the system to have unique #’s and your name associated with that number so that we can track you and the tickets you pick up. There will be nightly reports run to see if anyone is picking up multiple tickets….get caught, badge gets deleted from our system and you don’t get to watch any more Fantastic Films. No exceptions. Don’t be greedy.
*Please note that even though you have reserved your boarding passes you must get to the box office and have them printed and in hand before you will be allowed into your film. Boarding passes are only valid until 15 minutes prior to show time. If you are not in the theater at that time, your reservation is null and void. All empty seats will be counted and given first to any badges with standby passes for that film and the remainder opened up for individual ticket sales to the general public.
You may pick up passes for another badge holder but you must have the other badge in your possession to do so. If you decide to have a buddy pick up your boarding passes for you, please remember that it is your choice and your responsibility to get your badge and your boarding passes from them before you will be allowed into the theater. Any badges reported lost or stolen will have the barcode deactivated immediately and a new badge will be issued one time only with a valid ID. If anyone is caught trying to pick-up boarding passes with a badge that was reported lost or stolen, their badge will be revoked without refund. One strike and you are out. Your bar coded badge will be scanned each time you pick up tickets to assure you aren't breaking the rules.
Everyone needs a boarding pass and a badge for each screening. Boarding passes are non-transferable. When you pick up boarding passes, they will be coded to match your badge and have the badge holder’s name printed on them as well. You must show both the pass and your badge for admission and the names must match. No boarding pass, no badge, no admission.
SEATING BY GROUP AT THE ALAMO
The boarding passes for each show are numbered in sequence as they are printed out at the box office. We will be entering the theater by group number, like on Southwest Airlines. Once you pick up your boarding passes you will know approximately when you will enter your theater relative to the rest of the audience. We try to begin seating each theater at least 30 minutes prior to the scheduled start time.
STANDBY LINES AT FANTASTIC FEST
We will have standby lines available for sold out shows, as there are sometimes a small number of people who pick up boarding passes and don't show up. These lines will be outside under the tent to the north side of the building.
We have a limited number of standby passes that may be allowed into the theatre before the standby line. Folks with standby passes do not have to wait in line and instead will be called over the loud speaker.
Fifteen (15) minutes before show time, we will count the seats and begin letting in first standbys and then single ticket holders. Standby tickets to all shows are available at the box office at the Alamo South Lamar.
Some of the Festival events are ticketed like the films are. See your events document for details.
