Attend

Ticketing and Box Office

BADGE PICKUP:

Hours of Operation:

  • Wednesday, September 17th: noon – 10:00 PM
  • Thursday, September 18th – Tuesday Sept. 23rd: 10:00 AM – 10:00 PM
  • Second Half Badges can be picked up starting Sunday Sept 21st at noon.

*All badge pickups are at Alamo Drafthouse South Lamar (1120 South Lamar Blvd)

All badge holders may pick up their badges at any of the times listed above. You may only pick up your own badge. No exceptions! Please bring a valid photo ID when picking up your badge.

 

Ticketing Information:

Hello Fantastic Fest 2014 Badgeholders!!

For the past couple of years the largest number of complaints about Fantastic Fest has been related to the ticketing system. Long lines, server bottlenecks, waking up early and general frustration were the concerns we heard. In 2014, we have attempted to rectify this problem by completely revamping our ticketing process. The goal: no lines, no frustration.

With the new system there will be no more rushing to a computer first thing in the morning, fighting for WiFi bandwidth or missing a screening because you didn’t want to get beaten to the punch! We want EVERYONE to get a fair shake at seeing all the great films showcased at Fantastic Fest, so we’re leveling the playing field a bit.

In a nutshell, here’s the idea:

We have created a new ticketing website that will allow all authorized badgeholders to log on from any computer or smartphone, at any time between 9am and 5pm, and enter their preference for the next day’s rounds of films. It doesn’t matter when or how fast they do it (more about that later). All badgeholders (and we mean ALL of them) MUST use this ticketing website if they want to reserve tickets. Once logged into the site, you’ll easily be able to select your preferred picks for each round of screenings for the next day’s films from super-easy-to-use dropdown menus.

*So, for example, on Friday at 3pm, you log onto the website and select your picks for Saturday’s screenings. For the first round, you can choose from movies A, B, C, D & E. You REALLY want to see B, so you select it as your first choice, but if you can’t see B, then D is something you’re interested in, too, so you pick it second. You’ve heard good things about A, so you pick it third, and then fill in the last two slots with C & E as your 4th and 5th selections. You’re done with round one (!), now move on to round two, and then repeat the process for the rest of the day. 

Are you with me so far? If not, it’ll totally make sense when you log onto the ticketing website; it’s super easy to use. Moving on...

At 5pm, we close the selection process for the next day’s shows, and THIS is when the magic happens. Our state-of-the-art program takes all the selections made by each badgeholder, shuffles the order in which they were received (here’s where we take the rush out of the equation), and then takes whomever ended up at the top of that randomized list and assigns them their spots in their preferred screenings. Then the program goes through the rest of the badgeholder selections and attempts to give everyone their first picks, but if a screening fills up, they are given their second choice, and so on until all screenings are filled for the day.

Then, once the program has finished doing its thing and everyone who made their picks for the day has been assigned tickets to their films, the program will email each badgeholder their schedule (that way you know what you got!). The next day, your tickets will be available for pickup at the theater between 10am and 6pm.

Now do that for each day of the fest! Easy!

A couple of key points:

All VIP badgeholders will always get their first movie choices (that’s the whole point, of being a VIP, right?!?). All other badgeholders will be slotted in after VIPs have gotten their assignments with the aim to give first choices to as many folks as possible.

As long as you fully complete your film preferences for a round, you will be guaranteed a ticket for that round. In other words, if you’re not a VIP badgeholder and only pick your first choice for a round (and leave the rest blank), you will either get a ticket for that screening, or no ticket at all for that round. So if you definitely want to see a film in a particular round, you MUST fill out all the round preferences completely, lest you run the risk of being ticketless and lonely.

If you don’t pick any films for a round (or a whole day, heaven forbid) you won’t get tickets to any films for that round. If you’re planning on sleeping in all day or participating in any of our fabulous outings, no problem! But if you just forget to do it, you’ll be in a standby line for that round (or all day), so DON’T FORGET!!

Tickets will be printed with names, and your badge name must match that name. Yep, that’s right, no more ticket swapping. But fear not, festival-goer! If you end up with a ticket for a film you don’t want to see (as crazy as that sounds), you can return your ticket to the concierge desk and see if any other screenings in that round have available seating.

If you have a ticket but are going to skip the screening, you must return that ticket to the concierge desk at least one hour before showtime (there are consequences, for real).  VIP badgeholders who neglect to turn in tickets they don’t use will lose their VIP status and regular badgeholders who neglect to turn in tickets they don’t use will lose access to the ticketing system and have to rely on standby tickets. Please help us fill as many seats as possible by turning in tickets you’re not going to use!

To recap: 

-You must use the ticketing system if you want to receive tickets at Fantastic Fest.

-As long as you completely fill out your preferences, you will always get a ticket (maybe not always your first pick, but that’s what we’re aiming for).

-The film selection website will be available from 9am until 5pm for the next day’s films.

-Tickets will be available for pickup from 10am-6pm for that day’s shows. (If all goes well, we may be making tickets available the night before).

-Turn in any tickets you’re not going to use to the concierge desk!

BONUS: We’ve decided to open up ticketing early for Thursday to make sure all of the traveling badgeholders have adequate time to get their picks for the first day of the fest!

We’ll be sending out ticking emails soon, so stay tuned!